Privacy Policy

Last updated: May 27, 2026

1. Introduction

Klichna Delivery Service ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy applies to information collected through our website (https://delivery.klichnads.com), mobile app, and delivery services.

2. Information We Collect

Customer Information

  • Name, email address, and phone number
  • Pickup and delivery location details, including GPS coordinates
  • Account login credentials
  • Order and payment information

Driver Information

  • Name, email address, and phone number
  • Driver's license and vehicle details
  • Location data for delivery routing

3. How We Use Your Information

We use your information to:

  • Process and manage delivery orders
  • Communicate with you about your orders
  • Match drivers with delivery requests
  • Improve our services
  • Comply with legal obligations

4. Data Sharing

We may share your data with:

  • Drivers to facilitate deliveries
  • Payment processors (e.g., Razorpay)
  • Cloud service providers
  • Law enforcement when required by law

5. Your Rights (DPDPA)

Under the Digital Personal Data Protection Act 2023, you have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate data
  • Request data erasure
  • Withdraw consent
  • File a grievance with us

6. Cookies

Our website uses cookies and similar technologies to enhance your experience. Cloudflare also sets cookies for security and performance. You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal data only as long as necessary for the purposes we collected it, or as required by law.

8. Governing Law

This policy is governed by the laws of India, including the Digital Personal Data Protection Act 2023.

9. Contact Us

Klichna Delivery Service
Mathura, Uttar Pradesh
Email: [email protected]
Phone: +91 9027784372