Cancellation & Refund Policy
Last updated: May 27, 2026
1. Order Cancellation
By Customer
- Free cancellation if done before driver is assigned
- 50% refund if cancelled after driver is assigned but before pickup
- No refund after pickup has been made
2. Refund Process
Approved refunds will be processed within 7-10 business days to the original payment method.
3. Failed or Delayed Deliveries
If we fail to deliver your package or there is significant delay, you may be eligible for a full or partial refund at our discretion.
4. Liability & Claims
- We are liable for loss or damage up to ₹1000 for standard deliveries
- Higher coverage may be available on request
- Claims must be filed within 48 hours of delivery attempt
5. Exclusions
No refund for:
- Incorrect address or contact information provided by the customer
- Recipient refusing to accept delivery
- Damage due to improper packaging by the sender
- Prohibited items
6. How to Request Refund
Contact us at [email protected] or via WhatsApp at +91 9027784372 with your order number and details.
7. Contact Us
Klichna Delivery ServiceMathura, Uttar Pradesh
Email: [email protected]
Phone: +91 9027784372